We always hear our dentists saying they wish they could get more reviews without having to actively ask their patients. The reality is that if you don’t ask you don’t get! We understand it might be awkward for staff to actively ask their patients for review – but there are ways to ask for them while they are in the office.
Having ways for patients to leave reviews is maybe the fastest and most reliable way to gather reviews. Although not the only way, this way guarantees reviews unlike other forms such as text messages, email review generators etc.
First of all, let’s make it clear that there is nothing wrong with asking patients for reviews. Most businesses, whether big or small, don’t have a problem with asking their customers for reviews – 5-star reviews! Those are the businesses that have authentic positive reviews across the board. Again, if you don’t ask, you don’t get!
They are so confident and their service is so good that they have no problem asking for them and so should your staff. All patients want is to feel comfortable and at ease at your practice, with you and your staff showing you care abou their wellbeing and following up with them is a great way to talk about reviews.
After each appointment, have your staff ask each patient how it went and if they were happy with the service, if they give you feedback right then, ask them if they would please leave it in one of your social media accounts. Most practices have tablets so patients will most likely be able to log in from there. If you don’t have one – that is ok, tell them you can guide them through the process from their own phone. Tell them it is very easy to leave one on Google+, ask them if they are following you on facebook and to leave a review there too. Tell them their feedback is really important to you and you really value their opinion. It will help your practice tremendously
Tell them it is very easy to leave one on Google+ – become familiar with the process so you can guide them through and ask them if they are following you on facebook and to leave a review there too. Tell them their feedback is really important to you and you really value their opinion. It will help your practice tremendously and will also help your online reputation.
Tralongo LLC can help you manage the day to day operations while you focus on retaining your current patients happy. Call us for a quick consultation on 404 537 5211 or visit us at www.tralongo.net